RETURN POLICY
100% Satisfaction Guarantee
Every item that you purchase from our site is backed by our 30 Day - 100% Satisfaction Guarantee.
If for any reason you are not 100% satisfied with your purchase, you have 30 Days from the receipt
to contact us and we will fix, replace or exchange any item(s) that you see fit or refund the order
(less shipping), no questions asked.
Refund
We will refund an amount equal to the value of the item returned, within 5 working days of receipt
of the item. This will be refunded directly to your account. Therefore, please attach the details
of the account you wish to receive the money to, to the package.
We will then send you an email to confirm the refund.
Returns
When sending back an item please be sure to include your name and order number.
REVOCATION RIGHT (EU)
Revocation Right (EU)
Consumers have the right to revoke their contract without explanation. This may be made in written form
(e.g. letter, fax, e-mail) and by returning the item within two weeks. The period begins with receipt of
the product and a revocation instruction in text form must be present. To ensure that the revocation period
can be met, the punctual despatch of the revocation or the product will be required.
This is not valid if the deterioration of the product can be explained by the examination how she would have
been possible approximately in the shop business exclusively. You can avoid the value obligation to pay
compensation, by not taking the thing like your property in use and everything whose value impairs refrained.
The costs for the return of items are to be met by the customer if the value of the order is less than € 40.00
You have to cover the costs of the return, if the price of the item to be returned does not exceed an amount
of € 40.00 or if you haven't yet completed the payment or a partial payment agreed on by contract at the time of
making the return. Otherwise the return is cost-free for you. Outside Germany the return postage is always covered
by the customer.
Transportable packages have to be returned in the original package (if possible) at HOLLYWOODPIXEL
risk to the following address: HOLLYWOODPIXEL, Janine Grafen, Feldhofstrasse 4, 46149 Oberhausen, Germany.
Not transportable items will be picked up at your home.
The costs for the return of items are to be met by the customer if the value of the order is less than € 40.00
You have to cover the costs of the return, if the price of the item to be returned does not exceed an amount of
€ 40.00 or if you haven't yet completed the payment or a partial payment agreed on by contract at the time of
making the return. Otherwise the return is cost-free for you.
If we bear the cost of the return, we can pick up the commodity gladly directly with you by DHL express free of charge.
Please contact us in addition to your desired collection time and the fetching address first by email
(shop@hollywoodpixel.com).
Excluded from the right of revocation are especially for you manufactured articles (e.g. personal illustrations).
CONTACT
Contact Information
If you would like to return your goods, send us a letter, an email or the item(s) to the following address:
HOLLYWOODPIXEL (Germany)
Einzelhandel, Vertrieb
Inhaberin: Frau Janine Grafen
Feldhofstrasse 4
46149 Oberhausen
Germany
Phone: ++49 (0)208 - 30 42 183
Email: shop@hollywoodpixel.com
IMPRINT
Imprint
HOLLYWOODPIXEL (Germany)
Einzelhandel, Vertrieb
Inhaberin: Frau Janine Grafen
Feldhofstrasse 4
46149 Oberhausen
Germany
Tax number: DE 124/5038/1766
Phone: ++49 (0)208 - 30 42 183
Email: shop@hollywoodpixel.com
EXTERNAL LINKS
External links
All links to external sites were carefully checked by us when completing the site.
Possible rights violations were not recognizable at the time of the linking.
We have, however, no influence as to the complete content on these sites and the provider is
responsible for contents of hyperlinked sites. Should illegal content be found on the
hyperlinked sites, we ask you to contact us at shop@hollywoodpixel.com
We will then check this and remove the link if necessary.
COPYRIGHTS
HOLLYWOODPIXEL is protected
All contents are copyright protected.
We point out that the use of pictures, texts or parts of printed or online publications requires
the written consent of Hollywoodpixel.
CUSTOMER SERVICE
Customer Service
If you have any questions about our products or just get in contact with us for any reason please
email us at: shop@hollywoodpixel.com
our email-support is available everyday Monday - Friday (10am - 6pm)
SHIPPING
Shipping worldwide
All of our products are carefully packaged to prevent damage during transit.
If an item arrives to you with any damage please contact our customer service
and we will resolve the issue quickly. All orders are shipped and delivered only
Monday through Friday. The shipping time is (ie: EUROPE = 3-5 days, WORLDWIDE = 5-10 days)
and all shipping times are regulated in business days.
Once your order has been shipped, you will receive an e-mail Shipping Confirmation from us.
We will include the Tracking number so that you may track your order.
TERMS OF SALE
Terms of Sale
These Terms of Sale apply to all offers made by HOLLYWOODPIXEL.com, all orders placed
by you and all agreements concluded between us in relation to the product and services
offered on this website.
Pricing
The product prices are shown on the website and the product descriptions. We cannot confirm
the price of an item until you order.
Sales Tax
We ship all our Products from Germany. It can be that you have to pay sales Tax or customs duties on import
our products to your homeland. All that Taxes and Duties are not included in our prices. You have to pay for it yourself. Please ask your Government about paying VAT to import our products from germany.
Return Rights and Instructions
Your satisfaction is our priority. In the event that you are not satisfied with any item, you may return it
within 30 days of receipt for a replacement or refund for the price of the product.
Shipping charges will not be refunded.
If your order was damaged during delivery or other quality concerns or do you just changed your mind about
the item: Just feel free to send back the item or get in contact with our Customer Service.
Product Descriptions
We attempt to describe our products offered as accurately as possible.
However, we do not warrant that product descriptions or other content of the website are 100% accurate,
complete, reliable, current or error-free. If a product offered by us and purchased by you is not as
described, your sole remedy is to return it in unused condition for a conforming replacement, refund or credit.
Disclaimer
We are not liable for any financial damage (including but not limited to the cost of any replacement purchase)
that may occur because of non-timely arrival or any lack of availability or conformity of the product.
Applicable Law
The offers by HOLLYWOODPIXEL.com, your orders, and the agreements between us for the delivery of our services
and products are subject to the laws of GERMANY.
Modification And Severability
We reserve the right to make changes to our website, our policies, our Terms of Use and these Terms of Sale
at any time and in our sole discretion. Therefore, you should review our policies, terms and conditions each
time you visit the website. Your continued use of the website after we make any such changes constitutes your
binding acceptance of those changes. If any of the terms or conditions herein shall be deemed invalid, void,
or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity
and enforceability of any remaining term or condition.
Updated:September 12, 2011
TERMS OF USE
Terms of Use
Our services and products are provided subject to the following terms and conditions.
By using the website, you agree to be bound by these terms and conditions.
The website is owned and operated by HOLLYWOODPIXEL GERMANY. Please read them carefully.
Privacy
Please review our Privacy Policy to understand our privacy practices.
License and Website Access
You can make personal use of the website as our customer.
You are not permitted to:
reproduce, dublicate, copy, sell or otherwise exploit the website or any product image,
product listing, product description, price, page layout, page design, trade dress, trademark,
logo, CSS or other content ("Website Content") for any commercial purpose, except as expressly provided.
use a robot, spider or data mining or extraction tool or process to monitor, extract or copy Website Content
(except in the operation or use of internet "search engines," hit counters or similar technology).
use any meta tags, search terms, key terms, or the like that contain the website’s name or trademarks
used on the website.
assist or encourage any third party in engaging in any activity prohibited by these Terms of Use.
Any other use of the website or Website Content that is not expressly authorized herein is prohibited
and immediately terminates the license granted herein.
Electronic Communications
You consent to receive communications from us by e-mail. You agree that all agreements, notices, disclosures
and other communications that we provide to you by e-mail satisfy any legal requirement that such communications
be in writing.
Personal Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password
and for restricting access to your computer, and you agree to accept responsibility for all activities that
occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or
edit content, or cancel orders in our sole discretion.
Copyright
All Website Content is our property or the property of our content suppliers and is protected by
international copyright laws. The purchase of any product does not provide the purchaser with any
copyright interest or other intellectual property right in the product. All Website Content that is not
our property is used with permission. The arrangement and compilation of all Website Content is our
exclusive property and is protected by international copyright laws.
Trademarks
Certain graphics, logos, page headers, button icons, scripts, and service names are trademarks,
service marks, or trade dress of our company or our affiliated companies. Our trademarks and trade
dress may not be used for any commercial or other purposes without our prior written consent.
All other trademarks and service marks not owned by Art.com or our affiliated companies that appear
on the website are the property of their respective owners and may or may not be used without their
prior written consent.
Copyright & Trademark Compliance
If you believe that your work has been copied, distributed or used on the website in a way that
constitutes copyright or trademark infringement, please get in contact with us at: shop@hollywoodpixel.com
Suggestions and Ideas
You may submit suggestions, ideas or questions to shop@hollywoodpixel.com
By doing so, you acknowledge that we will be free to use, disclose, reproduce, modify, license, transfer
and exploit any suggestions or ideas in any manner.
Limitation of Liability
We do not accept responsibility that the website, its servers, or e-mail sent from the website are free
of viruses or other harmful components. We will not be liable for any damages of any kind arising from the
use of the website, including, but not limited to direct, indirect, incidental, punitive or consequential damages.
Certain laws do not allow limitations as contained in this clause. If these laws apply, some or all of the
above limitations may not apply to you and you might have additional rights.
Applicable Law
By visiting and using the website, you agree the laws of GERMANY.
Subject To Change Without Notice; Severability
We reserve the right to make changes to our site, policies, and these Terms of Use at any time and in our
sole discretion; therefore, you should review our policies, terms, and conditions each time you visit the website.
Your continued use of the website after we make any such changes constitutes your binding acceptance of those changes.
If any of the terms or conditions herein shall be deemed invalid, void , or for any reason unenforceable, that term or
condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.
Updated:September 12, 2011
PRIVACY POLICY
Privacy Policy
Your privacy is very important to you. With this Privacy Policy we want to inform you about the information we
collect from you. By using this website you are accepting this Privacy Policy practices.
What information do we collect about you ?
If you purchase a product from us, we may collect your name, mailing address, email address and some
other personal informations about you. We also collect ´non-personal´ information from you, such as
your browser type, the URL you are coming from and your IP address. This ´non-personal´ cannot be
uses to easily personally identify you. We use your ´non-personal´ information just to administer
our website and service. We also use this information to analytic the traffic of our website.
Like almost all websites, we use "cookies". Cookies are bits of information that are stored on your computer
by your webbrowser. Although our cookies don't store any of your personal information, they do allow us to
do things like keep items in your shopping cart between visits or during the same visit or provide you with
a more personalized user experience.
Children's Privacy
The Services are intended for users ages 18 and older.
SHIPPING RATES
Yes, we ship worldwide
You can buy our items from all over the world. You just need to pay with PayPal.
The delivery time is 5 to 14 business days after payment.
Germany = 4.90 € (EUR)
Europe = 6.50 € (EUR)
United States = 7.50 € (EUR)
Canada = 7.50 € (EUR)
Australia & New Zealand = 8.00 € (EUR)
All other countries (worldwide) = 10.90 € (EUR)
DUTIES and TAXES
Duties & taxes for shipping worldwide
Items shipped internationally may incur customs duties and import tax.
Please note that additional charges for customs clearance may be collected
and are the responsibility of the recipient.
Your items may arrive in different shipments. Depending on the type, quantity
and weight of items in your order, we may pack and ship them in different packages
to ensure they arrive on time and undamaged. You will never be charged more for
shipping and handling than what appears at checkout. We do our best to ensure your delivery arrives on time.
However, delivery dates are not guaranteed and there may be a number of unforeseen
reasons why your items will arrive after the estimated arrival date.
Changes to our Privacy Policy
If we change our Privacy Policy, we will post a new version on our Website, which will become effective when posted.
The new policy will apply to all current and past users of the Website and will replace any prior policies that
are inconsistent with it.
Updated:September 12, 2011
100% Satisfaction Guarantee
Every item that you purchase from our site is backed by our 30 Day - 100% Satisfaction Guarantee.
If for any reason you are not 100% satisfied with your purchase, you have 30 Days from the receipt
to contact us and we will fix, replace or exchange any item(s) that you see fit or refund the order
(less shipping), no questions asked.
Refund
We will refund an amount equal to the value of the item returned, within 5 working days of receipt
of the item. This will be refunded directly to your account. Therefore, please attach the details
of the account you wish to receive the money to, to the package.
We will then send you an email to confirm the refund.
Returns
When sending back an item please be sure to include your name and order number.
REVOCATION RIGHT (EU)
Revocation Right (EU)
Consumers have the right to revoke their contract without explanation. This may be made in written form
(e.g. letter, fax, e-mail) and by returning the item within two weeks. The period begins with receipt of
the product and a revocation instruction in text form must be present. To ensure that the revocation period
can be met, the punctual despatch of the revocation or the product will be required.
This is not valid if the deterioration of the product can be explained by the examination how she would have
been possible approximately in the shop business exclusively. You can avoid the value obligation to pay
compensation, by not taking the thing like your property in use and everything whose value impairs refrained.
The costs for the return of items are to be met by the customer if the value of the order is less than € 40.00
You have to cover the costs of the return, if the price of the item to be returned does not exceed an amount
of € 40.00 or if you haven't yet completed the payment or a partial payment agreed on by contract at the time of
making the return. Otherwise the return is cost-free for you. Outside Germany the return postage is always covered
by the customer.
Transportable packages have to be returned in the original package (if possible) at HOLLYWOODPIXEL
risk to the following address: HOLLYWOODPIXEL, Janine Grafen, Feldhofstrasse 4, 46149 Oberhausen, Germany.
Not transportable items will be picked up at your home.
The costs for the return of items are to be met by the customer if the value of the order is less than € 40.00
You have to cover the costs of the return, if the price of the item to be returned does not exceed an amount of
€ 40.00 or if you haven't yet completed the payment or a partial payment agreed on by contract at the time of
making the return. Otherwise the return is cost-free for you.
If we bear the cost of the return, we can pick up the commodity gladly directly with you by DHL express free of charge.
Please contact us in addition to your desired collection time and the fetching address first by email
(shop@hollywoodpixel.com).
Excluded from the right of revocation are especially for you manufactured articles (e.g. personal illustrations).
CONTACT
Contact Information
If you would like to return your goods, send us a letter, an email or the item(s) to the following address:
HOLLYWOODPIXEL (Germany)
Einzelhandel, Vertrieb
Inhaberin: Frau Janine Grafen
Feldhofstrasse 4
46149 Oberhausen
Germany
Phone: ++49 (0)208 - 30 42 183
Email: shop@hollywoodpixel.com
IMPRINT
Imprint
HOLLYWOODPIXEL (Germany)
Einzelhandel, Vertrieb
Inhaberin: Frau Janine Grafen
Feldhofstrasse 4
46149 Oberhausen
Germany
Tax number: DE 124/5038/1766
Phone: ++49 (0)208 - 30 42 183
Email: shop@hollywoodpixel.com
EXTERNAL LINKS
External links
All links to external sites were carefully checked by us when completing the site.
Possible rights violations were not recognizable at the time of the linking.
We have, however, no influence as to the complete content on these sites and the provider is
responsible for contents of hyperlinked sites. Should illegal content be found on the
hyperlinked sites, we ask you to contact us at shop@hollywoodpixel.com
We will then check this and remove the link if necessary.
COPYRIGHTS
HOLLYWOODPIXEL is protected
All contents are copyright protected.
We point out that the use of pictures, texts or parts of printed or online publications requires
the written consent of Hollywoodpixel.
CUSTOMER SERVICE
Customer Service
If you have any questions about our products or just get in contact with us for any reason please
email us at: shop@hollywoodpixel.com
our email-support is available everyday Monday - Friday (10am - 6pm)
SHIPPING
Shipping worldwide
All of our products are carefully packaged to prevent damage during transit.
If an item arrives to you with any damage please contact our customer service
and we will resolve the issue quickly. All orders are shipped and delivered only
Monday through Friday. The shipping time is (ie: EUROPE = 3-5 days, WORLDWIDE = 5-10 days)
and all shipping times are regulated in business days.
Once your order has been shipped, you will receive an e-mail Shipping Confirmation from us.
We will include the Tracking number so that you may track your order.
TERMS OF SALE
Terms of Sale
These Terms of Sale apply to all offers made by HOLLYWOODPIXEL.com, all orders placed
by you and all agreements concluded between us in relation to the product and services
offered on this website.
Pricing
The product prices are shown on the website and the product descriptions. We cannot confirm
the price of an item until you order.
Sales Tax
We ship all our Products from Germany. It can be that you have to pay sales Tax or customs duties on import
our products to your homeland. All that Taxes and Duties are not included in our prices. You have to pay for it yourself. Please ask your Government about paying VAT to import our products from germany.
Return Rights and Instructions
Your satisfaction is our priority. In the event that you are not satisfied with any item, you may return it
within 30 days of receipt for a replacement or refund for the price of the product.
Shipping charges will not be refunded.
If your order was damaged during delivery or other quality concerns or do you just changed your mind about
the item: Just feel free to send back the item or get in contact with our Customer Service.
Product Descriptions
We attempt to describe our products offered as accurately as possible.
However, we do not warrant that product descriptions or other content of the website are 100% accurate,
complete, reliable, current or error-free. If a product offered by us and purchased by you is not as
described, your sole remedy is to return it in unused condition for a conforming replacement, refund or credit.
Disclaimer
We are not liable for any financial damage (including but not limited to the cost of any replacement purchase)
that may occur because of non-timely arrival or any lack of availability or conformity of the product.
Applicable Law
The offers by HOLLYWOODPIXEL.com, your orders, and the agreements between us for the delivery of our services
and products are subject to the laws of GERMANY.
Modification And Severability
We reserve the right to make changes to our website, our policies, our Terms of Use and these Terms of Sale
at any time and in our sole discretion. Therefore, you should review our policies, terms and conditions each
time you visit the website. Your continued use of the website after we make any such changes constitutes your
binding acceptance of those changes. If any of the terms or conditions herein shall be deemed invalid, void,
or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity
and enforceability of any remaining term or condition.
Updated:September 12, 2011
TERMS OF USE
Terms of Use
Our services and products are provided subject to the following terms and conditions.
By using the website, you agree to be bound by these terms and conditions.
The website is owned and operated by HOLLYWOODPIXEL GERMANY. Please read them carefully.
Privacy
Please review our Privacy Policy to understand our privacy practices.
License and Website Access
You can make personal use of the website as our customer.
You are not permitted to:
reproduce, dublicate, copy, sell or otherwise exploit the website or any product image,
product listing, product description, price, page layout, page design, trade dress, trademark,
logo, CSS or other content ("Website Content") for any commercial purpose, except as expressly provided.
use a robot, spider or data mining or extraction tool or process to monitor, extract or copy Website Content
(except in the operation or use of internet "search engines," hit counters or similar technology).
use any meta tags, search terms, key terms, or the like that contain the website’s name or trademarks
used on the website.
assist or encourage any third party in engaging in any activity prohibited by these Terms of Use.
Any other use of the website or Website Content that is not expressly authorized herein is prohibited
and immediately terminates the license granted herein.
Electronic Communications
You consent to receive communications from us by e-mail. You agree that all agreements, notices, disclosures
and other communications that we provide to you by e-mail satisfy any legal requirement that such communications
be in writing.
Personal Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password
and for restricting access to your computer, and you agree to accept responsibility for all activities that
occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or
edit content, or cancel orders in our sole discretion.
Copyright
All Website Content is our property or the property of our content suppliers and is protected by
international copyright laws. The purchase of any product does not provide the purchaser with any
copyright interest or other intellectual property right in the product. All Website Content that is not
our property is used with permission. The arrangement and compilation of all Website Content is our
exclusive property and is protected by international copyright laws.
Trademarks
Certain graphics, logos, page headers, button icons, scripts, and service names are trademarks,
service marks, or trade dress of our company or our affiliated companies. Our trademarks and trade
dress may not be used for any commercial or other purposes without our prior written consent.
All other trademarks and service marks not owned by Art.com or our affiliated companies that appear
on the website are the property of their respective owners and may or may not be used without their
prior written consent.
Copyright & Trademark Compliance
If you believe that your work has been copied, distributed or used on the website in a way that
constitutes copyright or trademark infringement, please get in contact with us at: shop@hollywoodpixel.com
Suggestions and Ideas
You may submit suggestions, ideas or questions to shop@hollywoodpixel.com
By doing so, you acknowledge that we will be free to use, disclose, reproduce, modify, license, transfer
and exploit any suggestions or ideas in any manner.
Limitation of Liability
We do not accept responsibility that the website, its servers, or e-mail sent from the website are free
of viruses or other harmful components. We will not be liable for any damages of any kind arising from the
use of the website, including, but not limited to direct, indirect, incidental, punitive or consequential damages.
Certain laws do not allow limitations as contained in this clause. If these laws apply, some or all of the
above limitations may not apply to you and you might have additional rights.
Applicable Law
By visiting and using the website, you agree the laws of GERMANY.
Subject To Change Without Notice; Severability
We reserve the right to make changes to our site, policies, and these Terms of Use at any time and in our
sole discretion; therefore, you should review our policies, terms, and conditions each time you visit the website.
Your continued use of the website after we make any such changes constitutes your binding acceptance of those changes.
If any of the terms or conditions herein shall be deemed invalid, void , or for any reason unenforceable, that term or
condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.
Updated:September 12, 2011
PRIVACY POLICY
Privacy Policy
Your privacy is very important to you. With this Privacy Policy we want to inform you about the information we
collect from you. By using this website you are accepting this Privacy Policy practices.
What information do we collect about you ?
If you purchase a product from us, we may collect your name, mailing address, email address and some
other personal informations about you. We also collect ´non-personal´ information from you, such as
your browser type, the URL you are coming from and your IP address. This ´non-personal´ cannot be
uses to easily personally identify you. We use your ´non-personal´ information just to administer
our website and service. We also use this information to analytic the traffic of our website.
Like almost all websites, we use "cookies". Cookies are bits of information that are stored on your computer
by your webbrowser. Although our cookies don't store any of your personal information, they do allow us to
do things like keep items in your shopping cart between visits or during the same visit or provide you with
a more personalized user experience.
Children's Privacy
The Services are intended for users ages 18 and older.
SHIPPING RATES
Yes, we ship worldwide
You can buy our items from all over the world. You just need to pay with PayPal.
The delivery time is 5 to 14 business days after payment.
Germany = 4.90 € (EUR)
Europe = 6.50 € (EUR)
United States = 7.50 € (EUR)
Canada = 7.50 € (EUR)
Australia & New Zealand = 8.00 € (EUR)
All other countries (worldwide) = 10.90 € (EUR)
DUTIES and TAXES
Duties & taxes for shipping worldwide
Items shipped internationally may incur customs duties and import tax.
Please note that additional charges for customs clearance may be collected
and are the responsibility of the recipient.
Your items may arrive in different shipments. Depending on the type, quantity
and weight of items in your order, we may pack and ship them in different packages
to ensure they arrive on time and undamaged. You will never be charged more for
shipping and handling than what appears at checkout. We do our best to ensure your delivery arrives on time.
However, delivery dates are not guaranteed and there may be a number of unforeseen
reasons why your items will arrive after the estimated arrival date.
Changes to our Privacy Policy
If we change our Privacy Policy, we will post a new version on our Website, which will become effective when posted.
The new policy will apply to all current and past users of the Website and will replace any prior policies that
are inconsistent with it.
Updated:September 12, 2011
